Fares can be paid in advance via credit/debit card, processed at the time of booking.
Once confirmed, bookings are subject to the following cancellation policy:
Cancellations made more than 7 days before the booking date will be refunded, minus a £10 administration fee.
No refunds will be issued for cancellations within 7 days.
A confirmation email will be sent after payment is accepted.
Tours with an hourly charge follow a different cancellation policy:
Cancellations made more than 7 days in advance will be refunded, minus a £20 administration fee.
No refunds for cancellations made within 7 days.
We cannot guarantee travel times due to traffic and unforeseen delays.
While we aim to provide the requested vehicle, we may substitute a different vehicle if necessary.
Sub-contractors may be used for some journeys, ensuring the same standard of service.
Changes to booking dates/times are free if we have availability, but an administrative charge may apply for sub-contracted bookings.
For airport pickups, up to 1 hour is allowed for clearing customs from the scheduled flight arrival time. Delays beyond 1 hour will incur a waiting charge of £15 per hour.