Saturn Taxis & Minibuses, we value the privacy of our customers and are committed to protecting the personal information you share with us. This privacy policy outlines how we collect, use, store and protect your data in accordance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR).

• Data Collection
  We collect personal data necessary for the effective delivery of our services. The types of personal information we collect include:
  • Name
  • Contact details: phone number, email address
  • Booking details: pick-up and drop-off locations, date and time of travel
  • Payment information: credit/debit card details
  • Additional requirements: such as vehicle preferences, special accommodations and any relevant flight information for airport transfers

We collect this information through various methods, including when you fill out booking forms on our website, contact us via phone or email or provide information during the course of your journey.

• How We Use Your Data
  The data we collect is used to ensure we provide you with the best possible service. Here’s how we use your personal information:
  • Booking and Confirmation: To process and confirm your booking, we need your name, contact details and journey information.
  • Driver Communication: We may provide your driver with necessary details to ensure timely and accurate pick-up, such as your name and contact information.
  • Payment Processing: We securely process payments using your credit or debit card details.
  • Customer Support: We use your information to respond to any queries, provide booking confirmations and send updates related to your journey.
  • Flight/Arrival Monitoring: For airport transfers, we may monitor flight information to ensure our drivers are dispatched on time.

• Data Protection
  Your privacy and data security are of utmost importance to us. We take various measures to ensure your information is securely handled:
  • Encryption: All data transmitted via our website is encrypted using SSL (Secure Socket Layer) technology.
  • Access Controls: Only authorised personnel have access to your personal information and it is used strictly for business purposes.
  • Third-Party Sharing: We do not share your personal information with third parties unless required by law or necessary for the provision of services (e.g., when working with partner drivers).
• Cookies
  Our website uses cookies to enhance user experience, track traffic and improve services. Cookies are small data files stored on your device that allow us to remember your preferences and improve navigation. You can disable cookies through your browser settings, although this may affect certain website functions.

• Retention of Data
  We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting or reporting requirements. Once your data is no longer needed, we will securely delete it in line with legal obligations.

• Your Rights
  You have the following rights under GDPR:
  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Erasure: In certain circumstances, you can request the deletion of your personal information.
  • Right to Object: You can object to the processing of your data for marketing purposes.
  To exercise any of these rights or if you have any concerns regarding our data practices, please contact us at bookings@saturntaxisltd.co.uk or call (+44)147 435 3535.

• Updates to Our Privacy Policy
  We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on our website and where appropriate, you will be notified.